Frequently Asked Questions
Everything you need to know about shopping at SCOOTNGO
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, SCOOTNGO ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
Are your products covered by a warranty?
Yes, most of our retail products come with a standard 1-year manufacturer warranty against defects. Please check the specific product page for detailed warranty information.